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iCFD™ Audio Presentation
 Learn how to create an intelligent, personalized customer experience to increase customer satisfaction and loyalty. Dynamic Contact Center
 Learn how to manage fluctuating contact center conditions to optimize cost, quality and revenue objectives. IP Transformation Resource Center
Learn more about transitioning your contact center—at your own pace. Optimization Survey Results
 Find out how Contact Centers across the globe are optimizing efficiency, revenue and customer satisfaction. Increase Your Net Promoter Score
 Learn how companies are using contact center technology to provide better customer service and increase their company's Net Promoter Score (NPS). 		October 2
New global survey from the Economist Intelligence Unit and Genesys predicts major changes ahead to re-design the customer experience August 19
Genesys introduces next generation Genesys Voice Platform 8, software to improve the customer experience by integrating self- and assisted service August 19
Nuance and Genesys team to deliver customer care solutions through Genesys Voice Platform 8 August 19
TuVox announces support for Genesys Voice Platform 8 August 19
Voxify enables the intelligent Customer Front Door Solution for Genesys Voice Platform 8 		Emergency Communication Webinar – Is Your System Ready?
October 8: In the minutes following a disaster, information exchange is vital, yet just 20% of agencies feel their notification system is well prepared. This complimentary webinar on government and citizen communication during emergencies can help you take your system to the next level of preparedness. iCFD Webinar Series : A picture speaks a thousand words
July 30th: Find out how adding a visual dimension eases the pain, reduces call times and provides customers an enhanced self-service experience. Put an End to Excessive Hold Times
Register now for this one-hour session and hear how Costco has used its call center to build customer loyalty and do away with excessive hold times. You'll also learn about the latest technology that can give your callers a host of options and keep them as brand champions.

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