Careers

These values underpin our company’s culture and have been embedded in the company for years. They form the basis of developing the competencies of all our employees.

• Customers First
  We exist to serve our customers. Our success will be determined by how well we perform for our customers.
• Innovation
  We are intuitive, curious, inventive, practical and bold, which allows us to create new ideas for our customers, our business and employees. These ideas come from anywhere through our global operations.
• Teamwork
  Success requires teamwork. We are collaborative and respect the contributions of each person to the team’s sucess.
• Respect
  We are a global company with many cultures. We respect and embrace people and perspectives from all over the world.
• Accountability
  We do what we say we will do. We own a collective responsibility towards customers, colleagues, communities and shareholders.

About Genesys

Customer Success Stories

We are an Alcatel-Lucent company.

At Genesys, we develop software that helps stop customer frustration around the world, 100 million times a day. More than 2,500 businesses depend on Genesys to improve their telephone and Internet-based customer service operations. Among the companies we serve, we are respected for lowering costs and improving customer relations. To the people who use our systems when they call their bank, phone company, airline, insurance company or other firm, we are anonymous heroes who improve their daily lives with well-designed systems that help solve problems. With the recent merger of our parent company, Alcatel, and Lucent, it is a good time to consider a career at Genesys.

If you have the desire to be part of a leading company that's making a global difference, check out our career opportunities. You will be redirected to the Alcatel-Lucent jobs page. Search by key word Genesys to search on our worldwide openings.

Genesys, an Alcatel-Lucent company, is an equal opportunity employer committed to diversity in the workplace.

Compensation and Benefits

At Genesys, we strive to attract, motivate, retain and reward a high-performance workforce to ensure the organization’s success. We provide employees with a wide range of compensation, benefits and other advantages of working at the company to support an environment in which employees can deliver top performance. These comprehensive programs help retain and attract talented, diverse employees and motivate them to produce the exceptional results needed to achieve our business goals.

Genesys’ approach to total compensation is based on two key principles — paying for performance and maintaining market competitiveness. Our employees' total compensation is driven by both individual and company performance, and is competitive with that of major global technology companies. In addition to benefit programs, employees can take advantage of learning and development opportunities that are designed to help them enhance their performance and career growth. We reward employees for their contribution to the success of Genesys. Each employee has a stake in the Company’s success and has the opportunity to participate in that success.

Career Development

Career and Personal Development
We firmly believe that every employee is in charge of managing his or her own career and personal development. Our people management processes are designed to help you shape your individual career path and plan development activities to support your professional evolution.

Performance Management Program
Our global web-based Performance Management Program ensures that a regular dialog takes place between you and your manager in order to set expectations, assess performance and address professional evolution and development needs.

Career Development
Our HR professionals offer career development support identifying and developing those people who have the potential to hold leadership and key positions in the company.

Learning Programs
With 15 campuses throughout the world, Alcatel-Lucent University offers a huge range of classroom and virtual learning programs.

In our global organization you have endless development possibilities. We actively encourage internal mobility not only geographically but also across job functions and business units.

Women in Leadership
Alcatel’s Women in Leadership program was launched in March 2005 by Serge Tchuruk, Chairman of the Board, to support the career progression of women within the company.

Genesys spotlights our employees and recognize their hard work. Check this page often, and get to know some members of our team:

	"Genesys attracted me because of the specialization around customer service solutions."	Gary Howes Channel Manager Location: Australia
	"I was primarily attracted to Genesys because of its multinational and multicultural environment..."	Karim Khadir Information Services Administrator Location: France
	"Some of the best things about Genesys are that I have the ability to grow and work with great people."	Stefan Captijn Product Marketing Manager Location: Netherlands
	"The best part of my day is being able to work with a team of intelligent and highly motivated people to solve complex problems."	Anthony Lam Staff Software Analyst Location: Canada
	"I am always interested in my work because there are always new and different things to work on."	Paul Gvildys Associate Software Analyst Location: Canada

Genesys Executive Team