We look forward to seeing you at events Genesys will be hosting or participating in throughout the year.

Oracle Openworld 2008

  • When: September 21-25 2008
  • Location: San Francisco, CA
  • Description: Genesys is an exhibitor at the upcoming Oracle Openworld and will be showcasing new features in the Genesys prepackaged solutions for Siebel such as Business Process Routing. Please visit Genesys at Booth 2630 in Moscone South. Mention “CUSTOMER08” to get a Genesys appreciation gift.
  • For more information: http://www.oracle.com/openworld/2008/index.html

CIO Financial Services Forum

  • When: September 24 2008
  • Location: Westin New York, New York, NY
  • Description: The CIO Forum at the Westin New York will play host to IT solution providers and senior level technology executives for pre-agreed, pre-scheduled business development meetings. With concentration on financial services, our unique approach also provides attendees with an inspiring and provocative conference program and unlimited access to industry leaders.
  • For more information: http://www.westin.cioforum.com/

Power of Telemarketing conference Poland

  • When: September 29th 2008
  • Location: Warsaw, Poland
  • Description: Martin Veselka, Regional Manager for Eastern and Central Europe at Genesys, will present the results of a global survey conducted by Genesys about the strategic alignments of customer service.
  • For more information: http://telemarketing.nf.pl/konferencja/ or contact mudal@genesyslab.co.uk

Mundo Contact Monterrey

  • When: 30th Sep - 1st Oct
  • Location: Monterrey, Mexico
  • Description:This event is considered one of the most important events in the Contact Center Solutions in Mexico. The Mundo Contact Congress is geared toward the IT managers and the decision makers. The event will take place in the city of Monterrey, Nuevo.
  • For more information: http://www.mundo-contact.com/congresoip/mty08/

Genesys User Group Summit Greece 2008

  • When: October 1st 2008
  • Location: Hotel Astir Palace, Athens, Greece
  • Description: The annual meeting of the Genesys User Group in Greece will focus on iCFD (intelligent Customer Front Door). Speakers this year will be: Keith Pearce (Genesys Director of Marketing, EMEA), Bruce Eidsvik (Vice President, EMEA VP Sales) and Gerry Cools (Sales Strategy& Development Manager, Belgacom).
  • For more information: Please contact mudal@genesyslab.co.uk

CIAPEM

  • When: October 1-3 2008
  • Location: Acapulco, Mexico
  • Description:This is the most important national event for the Government in Mexico. Representatives from 32 states and more than 2400 municipalities of the Mexican Republic will be attending this event. Genesys is jointly sponsoring this event with Telmex and Alcatel-Lucent. We’ll have workshops showing our Government solutions.
  • For more information: http://www.guerrero.gob.mx/ciapem2008/

Corporate Breakfast con IMT in Monterrey

  • When: TBD
  • Location: Monterrey, Mexico
  • Description:A corporate breakfast sponsored by Estratel, Alcatel-Lucent and Genesys. and Hosted by IMT (Mexican Institute of Teleservices), The event will take place in Monterrey, Nuevo Leon.
  • For more information: Claudia Siller - Field Marketing Executive Latam North: csiller@genesyslab.com

RightNow Annual User Conference

  • When: October 5-8
  • Location: Broadmoor Hotel, Colorado Springs, CO
  • Description: The RightNow Summit is a 3-day, interactive user conference event. 2008 promises to be packed with networking and in-depth learning sessions
  • Registration: http://www.rightnow.com/events/event.php?id=10408

iCFD Roadshow

  • When: October 9th 2008
  • Location: IBM Southbank, London, United-Kingdom
  • Description: Free half day seminar on Intelligent Customer Service . Keynote speakers are Claudia Hathaway (Editor, Call Centre Focus magazine) and Gerry Cools(Sales Strategy& Development Manager, Belgacom).
  • For more information: visit www.genesyslab.com/experience or contact larab@genesyslab.co.uk

Road Show con Telmex

  • When: October 14
  • Location: Hermosillo, Mexico
  • Description:Telmex will be the sponsor of the Dinner, the speaker will be Victor Trujillo, a renouned Journalist and host of his own news program. At the end of the dinner the customers will attend to the expo where Genesys will have a live demo of our Contact Center solution.
  • Registration:Claudia Siller - Field Marketing Executive Latam North: csiller@genesyslab.com

Voice Days

  • When: 15th - 16th October 2008
  • Location: Wiesbaden, Germany
  • Description: As Gold Sponsor of Voice Days 2008 - the leading event in the area of speech technologies -, Genesys will present their iCFD - intelligent Customer Front Door concept.
  • For more information: visit www.voicedays.de or contact beate.kaube@genesyslab.com

Road Show con Telmex

  • When: October 21
  • Location: Merida, Mexico
  • Description: Telmex will be the sponsor of the Dinner, the speaker will be Victor Trujillo, a renouned Journalist and host of his own news program. At the end of the dinner the customers will attend to the expo where Genesys will have a live demo of our Contact Center solution.
  • Registration: Claudia Siller - Field Marketing Executive Latam North: csiller@genesyslab.com

Frost & Sullivan Customer Contact 2008

Genesys Solution Symposium

  • When: October 22
  • Location: W Chicago – City Center
  • Description: Together with our partners, Genesys is committed to delivering the finest and most robust contact center offerings in the marketplace to help you deliver the best in class solutions to your customers.
  • Registration: http://genesyslabs-registration.com/?t=&i=&p=GSSC010010&bdls=

ACT/IAC Executive Leadership Conference

  • When: October 26-28
  • Location: Williamsburg Lodge & Conference Center, Williamsburg, VA
  • Description: To some, change feels like crisis. To those truly prepared, however, change can mean enormous opportunities – opportunities to lead and grow as industry and government partner to address new and longstanding challenges.
  • Registration: http://www.actgov.org

Nuance Conversations

  • When: October 26-29
  • Location: Orlando, FL
  • Description: Conversations is the must-attend event for Nuance's customers and partners
  • Registration: http://www.nuance.com/news/events/

Futurecom 2008

  • When: October 27-30
  • Location: Transamérica Expo - São Paulo
  • Description: Futurecom is one of the most important telecom tradeshow events of the country. There will be a demo of Genesys solutions at the Siemens and Alcatel-Lucent booths.
  • Registration: http://www.futurecom2008.com.br/

Road Show con Telmex

  • When: October 28
  • Location: Mexico DF
  • Description: Telmex will be the sponsor of the Dinner, the speaker will be Victor Trujillo, a renouned Journalist and host of his own news program. At the end of the dinner the customers will attend to the expo where Genesys will have a live demo of our Contact Center solution.
  • Registration: Claudia Siller - Field Marketing Executive Latam North: csiller@genesyslab.com

Next Generation Telecommunication Summit

  • When: October 29-31
  • Location: Four Seasons Resort, Dallas, TX
  • Description: The Next Generation Telecommunication Summit will enable “C” level executives from the equipment manufacturer, service provider, content owner and Regulator community – all stakeholders in this developing new world of multimedia convergence – to come together and debate the challenges they face.
  • Registration: http://www.ngtsummitna.com/

On The Road To Call Centre Excellence - Middle East Roadshow

  • When: November 2 - 3 2008
  • Location: Kuwait
  • Description: Genesys will participate to this 2-day development forum that will take place in 4 locations in the Middle East.
  • For more information: For more information and registration, visit http://www.insights-me.com or contact mudal@genesyslab.co.uk

Genesys User Group Summit Turkey 2008

  • When: November 5th 2008
  • Location: Hotel Hayatt Regency, Istanbul, Turkey
  • Description: The annual meeting of the Genesys User Group in Turkey will focus on iCFD (intelligent Customer Front Door). The keySpeakers this year will be: Keith Pearce (Genesys Director of Marketing, EMEA), Bruce Eidsvik (Vice President, EMEA VP Sales) and Gerry Cools (Sales Strategy& Development Manager, Belgacom).
  • For more information: Please contact mudal@genesyslab.co.uk

On The Road To Call Centre Excellence - Middle East Roadshow

  • When: November 5 - 6 2008
  • Location: Qatar
  • Description: Genesys will participate to this 2-day development forum that will take place in 4 locations in the Middle East.
  • For more information: For more information and registration, visit http://www.insights-me.com or contact mudal@genesyslab.co.uk

On The Road To Call Centre Excellence - Middle East Roadshow

  • When: November 9th - 10th 2008
  • Location: Riyadh, KSA
  • Description: Genesys will participate to this 2-day development forum that will take place in 4 locations in the Middle East.
  • For more information: For more information and registration, visit http://www.insights-me.com or contact mudal@genesyslab.co.uk

Frost & Sullivan Customer Contact 2008, Europe

  • When: 9th-12th, November 2008
  • Location: Barcelona, Spain
  • Description: Annual Executive MindXchange conference organized by Frost & Sullivan where you can get the largest strategic, tactical and operational information needed to drive customer satisfaction and excellence in the contact centre. For more information on Genesys participation, please contact tatianap@genesyslab.co.uk or visit http://www.frostandsullivan.com/

On The Road To Call Centre Excellence - Middle East Roadshow

  • When: November 12th - 13th 2008
  • Location: Abu Dhabi, UAE
  • Description: Genesys will participate to this 2-day development forum that will take place in 4 locations in the Middle East.
  • For more information: For more information and registration, visit http://www.insights-me.com or contact mudal@genesyslab.co.uk

Road Show con Telmex

  • When: November 19th
  • Location: Torreon, Mexico
  • Description: Telmex will be the sponsor of the Dinner, the speaker will be Victor Trujillo, a renouned Journalist and host of his own news program. At the end of the dinner the customers will attend to the expo where Genesys will have a live demo of our Contact Center solution.
  • Registration: Claudia Siller - Field Marketing Executive Latam North: csiller@genesyslab.com

VII Meeting with Presidents - Cliente SA

  • When: November 25th
  • Location: Sheraton São Paulo WTC Hotel - São Paulo
  • Description: The best time to find who decide. Genesys is sponsor Gold.
  • Registration: http://eventos.clientesa.com.br/

Channel Trainning

  • When: November
  • Location: Santiago de Chile
  • Description: Sales Academy + Demo Dr
  • Registration: Ana Bovone - Field Marketing Executive Latam South: anabovone@gmail.com

Customer Experience Workshop

  • When: November
  • Location: Colombia
  • Description: Customers and prospects presentation
  • Registration: Ana Bovone - Field Marketing Executive Latam South: anabovone@gmail.com

Road Show con Telmex

  • When: December 2nd
  • Location: Monterrey, Mexico
  • Description: Telmex will be the sponsor of the Dinner, the speaker will be Victor Trujillo, a renouned Journalist and host of his own news program. At the end of the dinner the customers will attend to the expo where Genesys will have a live demo of our Contact Center solution.
  • Registration: Claudia Siller - Field Marketing Executive Latam North: csiller@genesyslab.com

End of the Year Dinner with Partners

  • When: December 4th
  • Location: São Paulo, Brazil
  • Description: For fifth year, we will be doing this dinner for our local partners, to celebrate the end of the year and keep creating the community feeling with our partners.
  • Registration: Mariangela Aga - Field Marketing Executive Brazil: Mariangela_Ogawa.Aga@genesyslab.com

Call Center Summit 2009

  • When: January 26-29, 2009
  • Location: Orlando, FL
  • Description: At the 4th Annual Call Center Summit, 35 expert practitioner speakers will show you how to turn your call center into a strategic business driver.
  • Registration: http://www.callcenterweek.com/