Genesys contact center solutions allow financial service providers
to keep and acquire customers, generate revenues and reduce costs while
improving operational efficiencies.
Genesys helps banks, insurance companies, and securities firms transform
their call centers into next-generation multi-channel contact centers.
Agents deliver highly personalized customer
service across any interaction, and identify high-value and high-margin
customers to capture cross-sell and up-sell opportunities.
Among the Global 500, industry leaders answer the call with
Genesys
- The world’s leading commercial bank and the world’s leading diversified financial services company
- 4 of the world’s 5 largest commercial banks
- 7 of the world’s 10 largest commercial banks
- 18 of the world’s 25 largest commercial banks
| Genesys financial service customers (partial list) |
|---|
| ABN AMRO | ANZ Bank | American First Credit Union |
| American Skandia | Banco Popular | FinansBank |
| Barclays | Carta Si | Jefferson Pilot Financial |
| FinecoBank | Groupama | LG Card |
| Kookmin Bank | Korea First Bank | Nordea |
| Merrill Lynch | National Australia Bank | PNC Bank |
| Swiss Life | Sovereign | SwedBank |
| Vanguard | Visa | |
See
how Genesys has helped other financial
services institutions
Genesys understands your challenges
and sees the need for today’s financial service providers
to differentiate themselves through an integrated customer
service approach.
Deregulation and globalization have increased the level of
competition in the marketplace. Pressure to improve profit
margins and operational efficiencies is constant.
To win and keep customers, firms must differentiate themselves
through exceptional customer service. Merely offering a low
cost product or service is no longer enough.
Disparate infrastructures created by mergers and acquisitions
can restrict access to critical analytics and management information.
Download Financial Services Industry Brief for more information |
As a critical touch point between
you and your customer, the contact center and is full of potential
for creating value by building brand awareness, enhancing customer
loyalty and generating revenues. An integrated contact center
software solution can provide the following benefits to financial
services institutions:
For Banks: by identifying your high value customers, you
can deliver specialized service and maximize revenue per customer
via cross-selling and up-selling opportunities
For Insurance: by streamlining your operations and
improving your business process workflows, you will be able
to enhance customer loyalty
For Investment Services: by providing your customers targeted
service offerings through multiple channels, you can improve
customer service and lower operational costs
See
how Genesys has helped other financial
services institutions |
|
+1 888 GENESYS - say "sales"