Next Steps
AT&T
AT&T Integrated Contact Services (ICS) combines the cutting-edge performance of TDM and IP based products with AT&T's unmatched services expertise to deliver complete integration of all your customer contacts. Whatever the contact mode - voice, data, Web - AT&T ICS helps you streamline handling to provide the best possible customer service. With this innovative solution, your key customers can reach an account rep quickly and easily via their mode of choice. Your call centers can become complete multimedia contact centers, giving agents the tools to access every aspect of customers' accounts and provide top-notch, personalized service. From financial services to technology providers, health care to retail, AT&T ICS delivers a powerful blend of hardware, software and AT&T-managed services that can fill your vital expansion needs and help reduce operational costs by leveraging the capabilities of your current infrastructure.
EDS
EDS is a leading global technology services company delivering business solutions to its clients and founded the IT outsourcing industry more than 40 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services.

EDS' Customer Self-Services offering is a managed hosted service that allows enterprises to leverage quality self-service to complete customer transactions and provide content-rich information. It enables enterprises with significant call volumes to migrate expensive live agent customer contacts to a lower cost, customer-friendly, speech recognition system. This enables enterprises to employ a state-of-the-art solution quickly and without spending capital dollars. It also avoids the cost, complexity, risk and staffing issues inherent in implementing and managing specialized technologies.
http://www.eds.com/services/customerselfservice/
Echopass
Echopass Corporation is the leading service provider of on demand contact center solutions for small to midsize businesses, departments and branches of large enterprises and outsourcers worldwide. With a wide range of flexible inbound and outbound customer contact solutions, Echopass delivers rich functionality that is easy to deploy and use. Echopass takes the pain and complexity out of implementing telephone and web-based customer contact solutions by offering a full suite of service packages on demand and delivered over the data network. With Echopass, customers enjoy the benefits of highly effective sales, marketing, and customer service communications in less time and at a lower cost than traditional, premise-based systems. Founded in 2000, Echopass is privately held, backed by top-tier venture capital firms and headquartered in San Francisco, California with a world-class operations center in Salt Lake City, Utah.
www.echopass.com or call 1-888-622-5345.

First Data Voice Services

First Data is a leading driver in the speech revolution, focused on providing emerging technology that will create the future of automated customer care. We can bring you the complete customer care solution - from IVR though multi-modal support ready for the wireless customer service world.
www.firstdata.com

Qwest

Qwest Web Contact Center (QWCC) is an interactive voice response (IVR) and voice recognition solution for both inbound and outbound applications. It works as a standalone application or integrates with your Web, computer telephony integration (CTI) platforms and database information. QWCC provides the reliability and scale you expect from a network-based solution - with the control and flexibility of a premises-based implementation. QWCC is the largest Genesys Voice Platform in production with over 12,000 virtual ports and hundreds of customers. www.qwest.com/contactcenter

Tuvox

TuVox speech applications leverage the power of natural language to deliver a world-class customer experience and achieve the highest levels of caller adoption and automation. Available either On Premise or in a Hosted GVP environment, TuVox applications automate virtually any type of call including call-routing that enhances Genesys CTI, self-service transactions and interactive customer support.
www.tovox.com

Verizon

Verizon Managed Services offer an array of comprehensive solutions for outsourcing management of your network infrastructure. Verizon Managed Services employ industry-leading hardware and software resources to provide a wide range of options that include comprehensive network design, implementation, and customer management solutions - tailored to meet the specific needs of your business.
http://www.verizonbusiness.com/us/contactcenter/intelligent/

West Interactive

West Corporation is a leading provider of outsourced communication solutions to many of the world's largest companies, organizations and government agencies. West helps its clients communicate more effectively, maximize the value of their customer relationships and drive greater profitability from every interaction. West Interactive, a subsidiary of West Corporation, is a world-class provider of automated customer contact solutions. We combine advanced touch-tone and speech recognition technologies, with a highly scalable standards-based infrastructure, to help companies more effectively conduct multi-media transactions. Our hosted and managed solutions are designed to help our clients connect with their customers, deliver superior service and maximize the value of every customer interaction.
To learn more, visit www.westinteractive.com or call 800-841-9000

XO Interactive

Processing over 4-billion self-service minutes annually, XO's clients trust the distinctive relationship between Genesys & XO Interactive to perform. XO is the leader in integrated inbound/outbound voice automation; recognizing early on the value of proactive communications to increase long-term revenue and reduce the costs of customer care. XO's commitment to the Genesys framework and its use to extend premises-based solutions to the managed service model yields the greatest possible client flexibility. With one common platform, clients now leverage the combination of Genesys & XO Interactive to receive the ultimate in self service and call control.
www.xointeractive.com
  • Contact Options
  • Related Links
  • Relevant Resources