Next Steps
System Administrator/Consultant Track
This track is designed for anyone involved in the planning, installation, configuration, and maintenance of Genesys products. This may include roles such as system administrator, system integrator, telephony specialist, and consultant.

Customer Interaction Management Platform and Inbound Voice
Genesys Voice Platform
Workforce Manager
Outbound
Info Mart Specialization
Multimedia

Developer Track
This track is designed for anyone involved in the development of special components of the Genesys Suite - such as routing strategies, custom reports, and applications that integrate with Genesys. This may include roles such as software engineer, application developer, system integrator, report designer, routing designer, and routing analyst.

Development of Routing Strategies
Report Development
Genesys Studio Application Development
Siebel Adapter Implementation
SDK Application Development

Supervisor Track
This track is designed for anyone involved in managing and supervising the day-to-day operations of a contact center. This may include roles such as contact center supervisor, contact center manager, and dialing manager.

Inbound Voice
Workforce Manager
Outbound

Manager Track
This track is designed for anyone involved in planning and managing the implementation of Genesys solutions in a contact center. This may include roles such as project manager, contact center manager, CTO, and systems architect.

All Solutions
Customer Interaction Management Platform and Inbound Voice

Agent Track
This track is designed for contact center agents to learn on the job at their convenience through computer-based training modules.

Workforce Manager

Operator Track
This track is designed for system operators involved in the day-to-day operations and management of the Genesys Solutions.

Customer Interaction Management Platform and Inbound Voice
Workforce Manager

To find the track that's right for you, click on any specialty role based path above to get a complete description of the courses that make up that path, pricing and a schedule of classes.